Terms and Conditions

Buying online

  • Prices are in New Zealand dollars and inclusive of GST (if any).
  • Website orders are shipped within New Zealand only.


  • Our products are hand crafted so each product will have slight variations, particularly the look of wood grains and pigments, which adds to the natural beauty and uniqueness of these products.

Production times and Delivery

  • All products are made to order and will be dispatched the working day following production.
  • Typical production lead times are around 3 working days, however these can vary especially around busy times of year such as Christmas and Easter.
  • For Christmas and other statutory holiday periods we will notify cut off order dates on the website.
  • Please note shipping times vary for locations throughout New Zealand.
  • Pick up is available from our Hamilton address by appointment only.
  • If your order does not arrive in the expected timeframe, please refer in the first instance to your courier Track and Trace information.


  • If you would like to cancel an order, please contact us as soon as possible at laser@laserkiwi.co.nz.
  • Please choose carefully, as we cannot cancel orders once production has commenced.
  • If we are able to cancel the order in time, we will refund your item less a $5 administration fee to cover payment processing facilities and administration costs.
  • We reserve the right to cancel any order, without explanation. If this happens, a full refund will be provided to the customer.

Refunds and returns

  • It’s our aim to provide you with the highest quality product. If your purchase from our online store arrives to the address provided by you in substandard condition or you are not happy with your product, please contact us by phone or email within 2 days of the date received.
  • Please see our Returns and Shipping Page for more information.


  • Products on this site are for delivery throughout New Zealand. We do not export internationally.

Capture and use of your data

  • Personal data (your name, delivery address and phone number) is captured during the purchasing process to enable delivery to your correct address. Payment processing – where your credit card details are captured – is not completed on this site but through Paypal. We do not capture, have access to or hold any of your credit card details.
  • Any personal information you submit when placing your order is treated as confidential.
  • Please see our Privacy Policy for more information.


  • From time to time, Laser Kiwi will offer giveaways in the form of our manufactured products.
  • To be eligible for prizes, entrants / recipients must live in New Zealand.
  • Unless otherwise stated in the competition terms, winners will be chosen at random using a computer generated randomiser.
  • Winners will be notified via email and (where possible) tagged in the competition social media post.
  • Winners will be given 7 days to respond and accept their winnings, and if a response hasn’t been received we will unfortunately need to redraw.
  • Entries from social media profiles that have been created only to enter competitions and win prizes will be deemed ineligible.
  • To be eligible to win the prize, the entrant will agree to be included in the Laser Kiwi mailing list.
  • Communication about giveaways and prizes will only be made through our official primary communication channels (email, Facebook, Instagram, and Youtube) and entrants are encouraged to beware of follow requests, friend requests or messages from accounts and report anyone using our content to impersonate us.